One of the primary activities that municipalities are involved in is the charging and receiving of municipal rates and tariffs. It is unusual for a property in a town or city to be free of such charges. The local authority then needs to send bills to residents every month and also take the monies paid to them. Their utility bill software therefore needs to be able to handle these tasks.
In order to be successful, the software needs to satisfy some basic requirements. The issuing of the bills alone should satisfy several criteria. One of the most important of these is accuracy. There is a standing urban joke about how some people receive inaccurate municipal accounts. These typically refer to the astronomical figures that the bill displays, such as a power bill for millions of dollars. This is not, however, as much of a joke as it may seem.
Then again, significant urban settlements may house populations of up to several millions. The municipal database thus has the accompanying number of records or entries, and so its software needs to have the capacity to accommodate this volume of records. These are municipal accounts, so they are updated at least once a month, or on an ongoing basis.
A particularly and notoriously tricky issue for municipalities is that of non-payment. There is probably no municipality that has not encountered this issue. The poorer residents in the more indigent suburbs sometimes do not pay due to nothing other than their lack of financial resources. However, there are also those who do not pay for other reasons, whatever those may be. The software should be able to deal with these residents, otherwise it is not adequate for municipal purposes.
Concerning the actual physical paperwork, i. E. The bills that are sent to the residents, this should be acceptable to them. Where a town or city has a linguistically diverse population, the paperwork needs to be sensitive to that. Sometimes, a bill in more than one language is sufficient, but in other towns or cities it is necessary to issue the bills in more than one language, depending on the recipient. The software should be designed to include more than one language where this is an issue.
Not everyone has the same level of literacy or education. Some people might be only partially literate, even though they are professional people or artisans. The fact that they are illiterate does not necessarily mean that they are impoverished or that they reside in the poorer areas of the town or city, or that they lack financial resources. In such cases, the bill should be easy to understand. Issuing paperwork to the entire population always involves this requirement and the software should be able to accommodate it.
The bill itself should be easy to analyze. It should have an open, simple layout that shows the important amounts and dates, even to a person who is not used to assessing such documents or who has a low level of literacy.
Inaccuracies in statements are embarrassing to the municipality, and non-payment is a serious threat to the budget. Municipal software needs to address both of these issues. At the same time, the municipal administration presents it with thousands of users and millions of entries, so it should be as easy to use as possible.
In order to be successful, the software needs to satisfy some basic requirements. The issuing of the bills alone should satisfy several criteria. One of the most important of these is accuracy. There is a standing urban joke about how some people receive inaccurate municipal accounts. These typically refer to the astronomical figures that the bill displays, such as a power bill for millions of dollars. This is not, however, as much of a joke as it may seem.
Then again, significant urban settlements may house populations of up to several millions. The municipal database thus has the accompanying number of records or entries, and so its software needs to have the capacity to accommodate this volume of records. These are municipal accounts, so they are updated at least once a month, or on an ongoing basis.
A particularly and notoriously tricky issue for municipalities is that of non-payment. There is probably no municipality that has not encountered this issue. The poorer residents in the more indigent suburbs sometimes do not pay due to nothing other than their lack of financial resources. However, there are also those who do not pay for other reasons, whatever those may be. The software should be able to deal with these residents, otherwise it is not adequate for municipal purposes.
Concerning the actual physical paperwork, i. E. The bills that are sent to the residents, this should be acceptable to them. Where a town or city has a linguistically diverse population, the paperwork needs to be sensitive to that. Sometimes, a bill in more than one language is sufficient, but in other towns or cities it is necessary to issue the bills in more than one language, depending on the recipient. The software should be designed to include more than one language where this is an issue.
Not everyone has the same level of literacy or education. Some people might be only partially literate, even though they are professional people or artisans. The fact that they are illiterate does not necessarily mean that they are impoverished or that they reside in the poorer areas of the town or city, or that they lack financial resources. In such cases, the bill should be easy to understand. Issuing paperwork to the entire population always involves this requirement and the software should be able to accommodate it.
The bill itself should be easy to analyze. It should have an open, simple layout that shows the important amounts and dates, even to a person who is not used to assessing such documents or who has a low level of literacy.
Inaccuracies in statements are embarrassing to the municipality, and non-payment is a serious threat to the budget. Municipal software needs to address both of these issues. At the same time, the municipal administration presents it with thousands of users and millions of entries, so it should be as easy to use as possible.
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